- PRIVACY POLICY
2.1. Definition of Personal Data
Personal data means any information relating to the data subject, i.e., any information relating to any natural person to whom the data relates and whose identity is known or identifiable. Such data, as defined by law and the relevant European provisions, are for example the name, address, date of birth and gender of the member, mobile phone number, email address as well as usage data such as username, password and IP address.
2.2 .Collection and Processing of Personal Data
For the easiest possible browsing in our online store, you are not asked by the company any personal information. However, the company, while browsing or using the services offered to you by the www.chasioti.gr, collects and processes browsing data through cookies that relate solely to your shopping habits. For more details about the information collected through cookies and similar technologies, please visit the relevant “Cookie Policy “section.
The categories of personal data that the company collects and processes (e.g., stores, websites, social media) are the following:
2.2.1.
We collect the necessary personal data, which according to the law and the terms of use, is necessary to complete, execute and send your order. Among these, indicatively, are name and surname, email address, contact number (landline and mobile), product shipping address (street, city, postcode, country), Order billing address and payment details such as the credit/debit card mask, and the type of document you want us to issue (receipt or invoice). In the event that you request the issue of an invoice, you will be asked for details of your company, such as the name of the company, VAT Number, TAX Service Office, the activity, the address of its headquarters as well as contact numbers (landline and mobile).
2.2.2.
We collect your e-mail address (email) when you subscribe to our newsletter service, after your explicit consent, for the purpose of sending you newsletters about the company, the www.chasioti.gr, its products/ services, any offers, promotions etc. as well as possibly sending gifts, promotional products and/or greeting cards. If you choose to participate in our email newsletter, The email address you provide to us will be forwarded to Mailchimp / Moosend who provides us with email marketing services. We consider Mailchimp / Moosend or Moosend to be a third-party data processor (paragraph 2.5 below). Your email address will also remain in the Mailchimp / Moosend database as long as we continue to use the Mailchimp / Moosend services for our Email marketing Services or until you explicitly request deletion from the list. You can do this by using the unsubscribe links contained in any email newsletters we send you. For the period of time that your email address remains in the Mailchimp / Moosend database you will periodically receive informative emails from us.
2.2.3.
If you select the corresponding box when registering as a user, with your consent, we collect your e-mail address (email) and mobile phone, in order to send you newsletters and SMS about the company, the www.chasioti.gr, its products/ services, any offers, etc. If you choose to participate in our email newsletter, The email address you provide to us will be forwarded to Mailchimp / Moosend who provides us with email marketing services. We consider Mailchimp / Moosend to be a third-party data processor (paragraph 2.5 below). Your email address will also remain in the Mailchimp / Moosend database as long as we continue to use the Mailchimp / Moosend services for our Email marketing Services or until you explicitly request deletion from the list. You can do this by using the unsubscribe links contained in any email newsletters we send you. For the period of time that your email address remains in the Mailchimp / Moosend database you will periodically receive information emails from us.
2.2.4.
We collect and process the personal data, such as Your Name, Surname, Email, telephone and order code, that you provide to us when you contact our customer service, in order to ensure the ability to contact you, in order to provide assistance with your current orders as well as to inform you about new products/services. In addition, we may use and process your personal data if you have given us your consent to let you know when a product is available again. If you choose to contact us using the contact form on the “Contact Us” page, none of the data you provide will be stored by this website or transferred/processed by any of the third-party data processors set out in Section 2.5. Instead, the data will be sorted into an email simply to answer you.
2.2.5.
We collect your name and surname, your e-mail address, your personal password, and your phone (mobile and landline) when you register as a user, create an account, at www.chasioti.gr and the opening of an account so that you can complete your purchases from our online store.
2.2.6
During your phone orders we collect personal data such as Your Name, Surname, Shipping Address, Email Address, Contact Number and what is necessary according to the law in order to complete, execute and send your order.
2.2.7.
Where you provide personal data of third parties (e.g., Name, surname, address, telephone) in www.chasioti.gr (e.g., purchase of gifts for a third party) , www.chasioti.gr we will protect the third party’s personal data in accordance with this Privacy Policy. If you provide us with personal data of third parties, you confirm that you have informed that third party about the purposes and how we should process their personal data.
2.2.8.
Social Networks: we may process your personal data obtained through social media platforms (including Facebook, Instagram,) or online reviews about our company. If you choose to contact us using social media to respond to your requests or to receive information about our services for our products, none of the data you provide will be stored by this website or transferred/processed by any of the third-party data processors set out in Section 2.5. Instead, the data will be sorted into a message simply to respond to you. To exercise your rights, as described in the article rights of subject, Information and deletion, do not use social networks and their platforms. For the exercise of your above rights or for issues related to the processing of your personal data, please submit your request, using the specially designed forms of our company, in our store or you can address in writing to the Controller of personal data of the company by physical or e-mail using the following information: postal address, email [email protected] . Some of our social media pages allow users to submit their own content. Remember that any content submitted to one of our social media pages can be viewed by the public and you should be careful about providing certain personal information (e.g., financial information or address details) through these platforms. We are not responsible for any actions taken if you post personal information on one of our social media platforms (e.g., Facebook or Instagram). Please also refer to the respective privacy and Cookie Policies of the platforms of the relevant social networks you use.
- Purpose of Collection and Processing of Personal Data
The personal data you declare when visiting/browsing the pages and services of the website www.chasioti.gr, are intended and processed solely for the following purposes:
2.3.1.
For the completion and execution of the contract of purchase of the products offered by the www.chasioti.gr upon completion of your purchase, you will be asked for the necessary personal data that will ensure the execution of the contract, such as payment, necessary checks against fraud (in cases of payment by credit / debit card), billing, updating the status of your order, shipping the product and handling any return,
2.3.2
For the offer of services www.chasioti.gr, through your registration on the site and the use of services intended only for registered users/members. Registration on the Website is possible through the input of specific personal information, necessary for the verification of the identity of the data subject and the development of the services offered to registered users. For this purpose, the company may collect, in relation to each service and its features, the necessary personal data for the development of the service requested by the Personal Data Subject,
2.3.3
For the sending of Newsletters of the company and the www.chasioti.gr, for commercial communication about our products and services, for promotions so that you are informed about innovations, new arrivals, exclusive products, and offers,
2.3.4
In order to communicate with us, and manage your requests through our Customer Service Department,
2.3.5
To improve the services provided. Always with your consent, we may use your contact information in the context of conducting market research and general surveys to detect satisfaction, in order to improve our services and the relationship with our users,
2.3.6
For statistical research and analysis purposes with data in a comprehensive form in order to understand how users interact and use the website, improving our services. In addition, if you give your consent to the use of technologies such as cookies and the local storage space on your device, information about you is automatically collected, in accordance with the “cookie policy” of its website www.chasioti.gr, for analysis, personalization and/or advertising purposes. You can at any time change your choice of cookies and withdraw your consent, through its” cookie policy ” www.chasioti.gr,
2.3.7
To manage and send communications related to products pending in your cart,
2.3.8
To show you advertisements and content on social media platforms.
In the above cases, the processing of your personal data is considered lawful as it is intended to perform a contract between us or to provide a specific service that you have requested. These data may not be used by any third party without complying with the applicable provisions.
- Retention Period of Personal Data
The company processes your personal data throughout the period of validity of each contract and after its termination or termination in any way for as long as defined by the applicable legal framework.
In particular, your personal data processed by the company is compulsorily kept throughout the duration imposed by the purpose of the processing for which they are processed and/or the applicable legal framework.
At the end of this period, the data are kept in accordance with the applicable institutional framework for the period provided for by the termination of the business relationship or for as long as it is necessary to defend the establishment, exercise or support of legal rights of the company before a court or other Competent Authority.
- Recipients of Personal Data and the Purpose of their Transmission
Your personal data is processed by the company that is responsible for the processing of personal data.
For organization and operation requirements related to the provision of products and services by the www.chasioti.gr, and the company, may transfer your personal information to its agents and/or subcontractors for the purpose of supporting, promoting and executing your trading relationship with it, but always under conditions that fully ensure that your personal information does not undergo any unlawful processing, i.e., other than the purpose of transmission in accordance with the above.
The Company reserves the right for the above purposes to transmit your personal data:
2.5.1
To the Courier companies with which it cooperates, as mentioned in the terms of use, in order to ensure the shipment to you of the products selected from the online store,
2.5.2
To credit card providers to process the payment on behalf, to ensure that the products selected from the online store are sent to you,
2.5.3
To third parties, natural or legal persons, who may provide on behalf of the company advertising, promotion and marketing services of both the company and its products or services, social media,
2.5.4
Or to our third-party partners who provide technical services, including, but not limited to, hosting and technical support services, fraud detection and Prevention, technological and analytical services.
All partners, agents and/or subcontractors have been evaluated and selected by the company for their demonstrated reliability and competence and all comply with the legislation set out in the above paragraphs. In the case that some of them are based in countries that do not belong to the European Union, the transfer of your personal data takes place with the guarantees provided by law.
The company and the www.chasioti.gr it will not sell or otherwise transmit or disclose personal information of the subjects of its website to third parties, other than those mentioned above, without the consent of the subject, except for the application of relevant legal dictates and only to the Competent Authorities. The data kept in the file may be communicated to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legislative provisions. In addition, in the case of a statutory order, official mandate or formal preliminary examination, the www.chasioti.gr and the Company reserves the right to make the relevant data available to the respective service.
- Subject Consensus
By carrying out any of your transactions and using any of our services www.chasioti.gr and the company, you declare that you are over 16 years of age and you accept and consent to this Privacy Policy and in particular:
2.6.1. Register as a user-create an account
When registering as a user, if you enter your personal data into your User Account, you consent that the www.chasioti.gr it will use this data for all uses necessary to successfully complete the transaction between you.
2.6.2. Checkout
When completing your order, if you enter your personal data, then you consent that the www.chasioti.gr it will use this data for all uses necessary to successfully complete the transaction between you. In addition, you consent that the www.chasioti.gr it will use this data for possible refunds to you if you exercise your right of withdrawal in accordance with the provisions of the terms of Use and the law.
2.6.3. Marketing and advertising
By signing up to the newsletter and texting service (SMS) at www.chasioti.gr you consent that the www.chasioti.gr and the company will process and use your personal data for advertising activities, such as sending an email or text message with general information or promotional character( newsletters), promotions, regarding the company, its products and services.
If you wish, the www.chasioti.gr waive the use of your personal data for advertising purposes, provided, however, that you request or follow the deletion procedures from the list of registered users receiving its newsletters or text messages www.chasioti.gr. You can, at any time, send an email to [email protected] or set up accordingly in your user account the function of sending newsletters or deleting them by following the procedures set out in any informative type of email or text message you receive from us.
The company is obliged by law to report to the Personal Data Protection Authority any unlawful violation of the website’s personal data database or the database of any third-party data processing to any and all relevant persons and authorities within 72 hours of the violation if it is obvious that the personal data stored in an identifiable form has been violated.
2.6.4. Processing in relation to fraudulent acts
By completing a transaction at www.chasioti.gr you agree that if there is reasonable evidence and if the specific circumstances so require, the www.chasioti.gr will have the right to collect, process and use all data necessary for disclosure, as well as the interruption of offers created with fraudulent purpose, as well as the data of any other illegal or unconventional use of www.chasioti.gr.
2.6.5. Transmission to Legal Services in the event or in the absence of a legal provision
As the transfer of data is not permitted by law, you consent to the transfer of your personal data to law enforcement and supervisory authorities for the necessary protection from risks to state and public security as well as for the prosecution of criminal acts.
- Transfer and storage of personal data
The transfer of personal data between the site and your browser is encrypted and delivered via HTTPS.
Your data is stored on our servers located in a secure location.
To protect your personal data, the company implements a number of technical and organizational measures. Technical measures shall include appropriate actions to ensure internet security and address the risk of data loss, data alteration or unauthorized access, taking into account the risk posed by both the processing and the nature of the personal data processed. Organizational measures restrict, inter alia, access to personal data exclusively to authorized persons, who must know them for the performance of the processing.
- Information and Deletion Rights of the Subject
The provision of your personal data is a contractual obligation. You retain your free will and choice as to whether to share your personal data with us or not, but in the absence of the required data, it will not be possible for our company to conclude or perform the sales contract and your requests.
In the event of the conclusion of a contract for the sale of products from the www.chasioti.gr, the processing of the data of the subject will be carried out for the sole purpose of the company to be able to fulfill its legal obligations and to be able to comply with the tax provisions and the applicable legislation to which it is subject.
You are free to decide whether to enter into a sales contract with us and whether or not to share your data. If, however, you enter into a sales contract, your personal data will be necessary and processed for the fulfillment of these legal obligations to which the company is subject.
The company performs the following processing of personal data exclusively in the case in which the Personal Data Subject has given his / her explicit consent:
conduct of marketing activity, surveys and market research
analysis of browsing and consumption habits in the environment through the use of the profile of the Personal Data Subject, for the sole purpose of creating a better shopping experience and personalizing it on our website.
The provision of your personal data for such activities is entirely voluntary. You are free to provide or not provide your personal data for this purpose, but in the absence of these, the company will not be able to perform marketing and advertising actions, polls and market research or analyses of your habits.
Once your identity has been verified, as data subjects you have the following rights:
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In order to further facilitate the exercise of your rights, the company ensures the development of internal procedures in order to respond promptly and effectively to your relevant requests.
At any time, you reserve the right to update or object to the further processing of your data in accordance with the applicable legislation on the protection of personal data. To exercise your rights, do not use social networks and their platforms. For the exercise of your above rights or for issues related to the processing of your personal data, please submit your request, using the specially designed forms of our company, in our store or you can address in writing to the Controller of personal data of the company by physical or e-mail using the following information: postal address, email [email protected] . If you believe that your personal data has been unlawfully held, you can submit an application to one of the supervisory authorities responsible for complying with the privacy rules.
We respond to your requests free of charge without delay, and in any case within (1) one month from the time we receive your request. However, if your request is complex or there are a large number of your requests, we will inform you within the month if we need to obtain an extension of another (2) two months within which we will respond to you.
If your requests are manifestly unfounded or excessive in particular due to their repetitive nature, the company may charge a reasonable fee, taking into account the administrative costs for providing the information or carrying out the requested action, or refuse to act on the request.
If you believe that your personal data has been unlawfully held, you can submit an application to one of the supervisory authorities responsible for complying with the privacy rules.
This text may be modified in the course of time, so we encourage you to periodically verify its content.
- Legislation References and Useful Links
The processing of personal data of its users/customers www.chasioti.gr it is made by the company, based in the EU and subject to the terms of the regulation (EU) 2016/679 General Regulation for the protection of personal data, and the European and Greek regulations for the processing of Greek personal data and controls of the competent Greek Control Authority.